What is the Right to Manage (RTM)?

RTM gives leaseholders the legal right to take over the management of their building from the freeholder, without needing to purchase the freehold. This allows residents to appoint their own managing agent and have full control over service delivery, costs, and standards.

How long does the RTM process take?

Once at least 50% of qualifying leaseholders have joined the RTM Company, the formal legal process typically takes around 4–5 months to complete.
If the freeholder disputes the claim and the matter goes to Tribunal, this can extend the timeline by several additional months.

How much does RTM cost?

The cost of undertaking RTM is typically around £95 + VAT flat as a one-off fee.
Importantly:

• There are no upfront costs for leaseholders

• Costs are only payable if the RTM is successful

• The cost is not immediately payable and is usually recovered once a full handover from the current agent to the newly appointed agent has been completed

Will we get a better service?

Yes. Under RTM, the managing agent is appointed by and accountable to leaseholders—not the freeholder. This typically leads to improved service levels, better communication, and performance-based management.

Will we save money?

In many cases, yes. RTM allows leaseholders to:

• Appoint competitively priced contractors

• Challenge unnecessary costs

• Prioritise essential works and delay non-essential spending

This often results in better value for money over time.

Who runs the RTM Company?

The RTM Company is run by volunteer directors (leaseholders). Initially, these are the founding members who set up the process, with the intention of transitioning to a more formal, elected structure once RTM is achieved.

Are RTM directors paid?

No. Directors are volunteers and receive no salary or financial benefit.

What are the responsibilities of the RTM Board?

The Board oversees the managing agent and ensures the building is run in the best interests of leaseholders. Their role includes:

• Appointing and managing the managing agent

• Monitoring performance through KPIs

• Approving budgets and major works

• Ensuring transparency and communication

How are costs and major works managed?

The RTM Board sets spending limits for day-to-day repairs. For major works (typically over £250 per leaseholder), a formal Section 20 consultation is required.
This ensures transparency and gives leaseholders a say in significant expenditure.

Can I get involved or become a director?

Yes. Leaseholders are encouraged to get involved. Directors should be willing to contribute time, attend meetings, and support the running of the building.