Why Right to Manage at Moore House and Byron Court?

Many residents at Moore House and Byron Court feel that the current management is simply not delivering the level of service we are paying for.

Service charges have increased significantly, yet the standard of maintenance, communication and accountability has declined. The examples below highlight why many leaseholders now believe Right to Manage (RTM) is the best way forward for our buildings.

Security & Infrastructure Failures

After 18 months of repeated patchwork repairs, the garage gate was finally replaced with a new roller shutter system.

It failed within 24 hours of installation and has now been left unrepaired for over a month. This leaves resident vehicles and the building unsecured, despite the significant costs already spent attempting to fix the issue.

Basic infrastructure should be reliable. Unfortunately, this has not been the case.

Chronic Lift Breakdowns

The lifts at Moore House and Byron Court break down almost every month, causing major inconvenience for residents.

Even when issues are reported immediately:

• Response times can exceed one week

• Repairs often fail again within weeks

• Residents are stuck in an ongoing cycle of breakdown and temporary fixes

Despite paying for maintenance contracts, the reliability expected from essential building services simply isn’t being delivered.

Neglected Maintenance Issues

A major water leak in the basement garage was left unresolved for more than three months, despite repeated emails and phone calls.

During this time water continued to flow, risking further damage to the structure and infrastructure of the building. This level of delay shows a concerning lack of urgency in addressing significant maintenance issues.

Poor Value for Money

Service charges across Moore House and Byron Court have increased sharply, but the quality of service has not improved.

Examples include:

• Cleaning costs doubled between 2023 and 2024

• Cleaning standards have noticeably declined

• Scheduled cleans are frequently missed

• Window cleaning schedules remain unclear or unverified

Residents are effectively paying more while receiving less.

Financial Errors & Oversight

Residents have also identified serious concerns around financial management.

In one case, an electricity bill of approximately £100,000 was incorrectly allocated solely to Byron Court, despite the meter also serving Moore House.

This type of error raises important questions about financial oversight, billing accuracy and cost control.

Lack of Communication & Accountability

Perhaps the most frustrating issue for many residents is the lack of communication.

Residents frequently report:

• Emails going unanswered

• Maintenance issues not acknowledged

• No clear service level agreements

• No system for tracking maintenance requests

Without proper communication or accountability, residents are left paying rising service charges while issues remain unresolved.

Why RTM Is the Solution

Right to Manage gives leaseholders the legal right to take control of how Moore House and Byron Court are managed.

Financial Transparency

Residents can see exactly how service charge funds are spent, removing hidden costs and unclear charges.

Accountability

Management decisions are made by people who live in the buildings and care about their condition.

Better Contractors

If contractors fail to deliver, the RTM company can replace them quickly and efficiently.

Protecting Property Values

Well-managed buildings are more attractive to buyers and tenants, protecting long-term property value.

Smarter Long-Term Planning

Instead of repeated short-term fixes, RTM allows for proper long-term maintenance and responsible budgeting.

Taking Back Control

Right to Manage gives residents of Moore House and Byron Court the opportunity to ensure the buildings are:

• Secure

• Well maintained

• Financially transparent

• Professionally managed

Most importantly, RTM allows the people who live here to take control of the future of their own buildings.